FAQ

FAQ

Business Hours

Monday – Friday : 10am-6pm
Tuesday : Closed
Saturday : 10 am – 5pm
Sunday : 10 am – 2pm
Public Holiday : 10am – 2pm
Chinese New Year, Hari Raya Puasa & Hari Raya Haji closed.

Our business hours from Monday to Friday is from 10 a.m until 6 p.m. Saturday from 10 a.m until 5 p.m. Sunday and public holiday is from 10 a.m until 2 p.m.

We will be closed every Tuesday, Chinese New Year, Hari Raya Puasa and Hari Raya Haji.

During Ramadan month, our business hours is from 10 a.m until 5 p.m.

We’re so sorry sir/mdm, we regret to tell you that Tuesday is our off-day thus there will be no check-in/check-out purposes on this day.

Your cat must be healthy, fleas-free, neutered/spayed and must be vaccine updated.

You need to bring your cat updated vaccine card. They must be put in a suitable pet carrier so that our staff can easily handle them.

Your cat special dry food if you’re worried that they might get diarrhea or doesn’t want to eat.

Their stuffed toy/pillow/blanket or anything that can make them feel right at home. 

Their medicine/supplement. Our staff will not give them their oral/topical medicine/supplement if the cat is difficult to handle and harming the staff.

You can call us at 03-6143 4334 during our business hours.

You can make an online booking on our website at www.cathoot.com.

You can email us at customer@cathoot.com and ask us about the room availability.

Off peak day– You can inform to us via call or email up to three (3) days prior your check-in date. 

Peak day/Holiday– You can inform to us via call or email up to five (5) days prior your check-in date. Your deposit is not refundable once you have booked the room.

We will be busy during Chinese New Year, Hari Raya Puasa, Christmas, School Holiday thus we recommend you to book two(2) months early before these dates.

Yes, sure. You can visit us anytime you like during our business hours. 

Yes

Our dry food is Royal Canin Fit 32 and litter is Fussie Cat brand.

Yes.

Yes, we do. This applies when you board for more than 10 nights, you can get 5% discount for Fluffy Villa, Mellow Condo, Furry Suite & Fluffy Bungalow room.

Yes, but we will not be responsible if anything happens to them whilst in our care. Board at your own risk.

No. If you wish to do grooming to your cat, an extra charges will be charged. But, we will not continue with the grooming if your cat is hard to handle and is harming our staff.

Not recommended. Our advise is you must make an appointment first before you came for grooming. 

We’re so sorry but the answer is no. Our CCTV is only for Cathoot only and not for public views.

Negative. You can send your cats during our business hours only.

We’re so sorry. We would love to but this place is just for cats.

Cathoot is located in Seksyen 8, Kota Damansara, Petaling Jaya. You can google maps/waze it ‘CATHOOT’ and they will lead your way to our place. 

Our place is near with JPN (Jabatan Pendaftaran Negara) and PUSRAWI. 

You can contact us at 03- 6143 4334 during our business hours.

Unfortunately, no. Male cats that unneutered yet can be aggressive and wild rather than neutered male cats.